Terms of Service
Attendance policies
The door locks 5 minutes after the class begins. Late arrivals beyond the grace period will not be permitted.
Booking, cancellation, and fees
Cancellations must be made at least 12 hours in advance. Late cancel/missed classes are non-refundable.
Payment policies
All purchases, including classes, memberships, and packages, are final sale and non-refundable, with expiration dates as specified. Gift cards are non-refundable and cannot be redeemed for cash.
Personal property
Coco Reformer Pilates is not responsible for lost, stolen, or damaged belongings left unattended in the studio.
Media consent
By attending classes, I consent to Coco Reformer Pilates capturing and using photos or videos taken during sessions for promotional purposes. If I wish to opt out, I must notify the studio in writing.
Code of conduct
Respect toward fellow clients, instructors, and studio staff is required at all times. Disruptive behavior may result in removal from the studio without a refund.
Refund policy
All purchases, including classes and memberships, are non-refundable and non-transferable. Credits from fundraiser classes are also non-refundable.
Contact us
If you have any questions or concerns about our privacy practices, contacting us allows us to address your needs effectively. Your feedback and inquiries are invaluable for improving our approach and ensuring our services align with your expectations. Reach out to us via email at hello@cocoreformer.com for prompt assistance and further clarification regarding our policies.
Waiver and Release of Liability
Welcome! Before participating in Coco Reformer Pilates' services, we require you to carefully read, understand, and agree to this Waiver and Release of Liability (the "Waiver"). The purpose of this Waiver is to clearly outline the potential risks of participation and to release Coco Reformer Pilates from any liability should you experience injury, illness, complications, loss, theft, or damage to personal property, or any other unforeseen circumstances. If you do not agree to the terms of this Waiver, you will not be permitted to participate in any services.
If you are a minor in the Province of Ontario or your place of residence, your legal guardian must also sign this Waiver on your behalf.
PLEASE READ CAREFULLY. BY SIGNING THIS WAIVER, YOU ARE WAIVING YOUR LEGAL RIGHTS TO SUE AND AGREE TO BE BOUND BY ALL TERMS CONTAINED HEREIN.
1. PartiesWe are Coco Reformer Pilates, a company based in the Province of Ontario. In this Waiver, we will refer to ourselves as "Coco Reformer Pilates," "us," "we," and "our." The undersigned individual (electronically or by hand), or the person who has clicked "I Agree" (or similar), will be referred to as "you" or "your."
2. The ActivitiesAs part of your participation with Coco Reformer Pilates, you may engage in in-person or online reformer Pilates and exercise classes, workshops, sessions, and other fitness-related activities, including but not limited to the following ("Activities"):
2.1. Flexibility training, Pilates positions, bodyweight exercises, use of Pilates equipment for stretching and resistance exercises, strength training, mobility exercises, range of motion exercises, breathing exercises, and relaxation techniques.
2.2. Physical contact may be involved in the form of hands-on adjustments from instructors. Please inform us in advance if you do not wish to receive physical adjustments.
2.3. The Activities also apply to online classes (live or recorded) and any sessions held outside of Coco Reformer Pilates' studio, including outdoor settings. You acknowledge that you are responsible for ensuring a safe environment when participating outside our facilities.
3. EquipmentYou may use a variety of equipment, which may include but is not limited to: reformers, straps, mats, chairs, towers, rings, resistance bands, cadillacs, barrels, magic circles, stability and rotational discs, balance pods, dumbbells, foam rollers, and massage balls (the "Equipment"). Please only use Equipment as instructed by Coco Reformer Pilates staff.
4. Inherent RisksYou acknowledge that participation in the Activities involves inherent risks, some of which may be serious or life-altering. These risks include, but are not limited to:
4.1. Physical injuries such as muscle tears, strains, sprains, fractures, broken bones, cardiovascular complications, dehydration, dizziness, and fainting.
4.2. Exposure to communicable diseases, including COVID-19, through shared spaces, surfaces, or equipment.
4.3. Additional risks for pregnant or post-natal individuals, including pregnancy loss, low birth weight, early delivery, and postpartum complications.
4.4. Risks associated with unsupervised participation in online classes, requiring you to ensure your own safety and judgment while performing Activities.
4.5. Environmental risks for outdoor sessions, including tripping, collisions, sun exposure, dehydration, insect bites, and pollutants.
4.6. You agree that the risks listed above are not exhaustive and that you assume all risks, even those not specifically listed. You acknowledge that you are waiving your right to sue us for any reason.
5. Affirmation of Health By participating in the Activities, you affirm that you have sought medical advice regarding your fitness level or are confident in your ability to participate. If you have any pre-existing medical conditions, injuries, or recent surgeries, or if you are pregnant or post-natal, you should consult your doctor before participating. Please notify us immediately if you feel unwell during any session.
6. COVID-19 & Infectious DiseaseIf you have experienced symptoms of a communicable disease within 14 days prior to participating in the Activities, have been in close contact with a known or suspected case, or are unsure of your health status, you agree not to participate in any in-person Activities until you are cleared by a medical professional. You agree to comply with all public health guidelines and Coco Reformer Pilates policies regarding safety measures.
6.1. Consent to Contact Tracing. You acknowledge that Coco Reformer Pilates may disclose your personal information to health authorities as required by law for contact tracing or other legal purposes.
7. Voluntary Assumption of RiskBy signing this Waiver or clicking "I Agree" (or similar), you acknowledge that you have read and understand the risks of participating in the Activities and voluntarily assume them.
8. Lost or Stolen Personal ItemsYou agree that safeguarding personal belongings is your responsibility. Coco Reformer Pilates is not liable for any lost, stolen, or damaged personal property.
9. Release, Waiver, and IndemnityYou hereby release, hold harmless, indemnify, and waive any claims against Coco Reformer Pilates and its owners, directors, employees, contractors, affiliates, landlords, agents, successors, or any related parties (the "Released Parties") from any and all liability, damages, losses, or legal actions associated with your participation, including but not limited to personal injury, illness, death, property damage, or any claims related to premises liability. You acknowledge that you are waiving all legal recourse against the Released Parties.
10. Continued AgreementThis Waiver remains in effect for all future participation with Coco Reformer Pilates, whether in person, online, or through any digital platform.
11. General Legal ProvisionsChoice of Law and Venue. This Waiver is governed by the laws of the Province of Ontario. You agree to submit any claims exclusively to the courts of Ontario.
Severability. If any part of this Waiver is deemed unenforceable, the remaining provisions remain valid and in effect.
Entire Agreement. This Waiver constitutes the entire agreement between the parties and supersedes any prior agreements.
Online Agreement. You acknowledge that electronic signatures or agreement via "I Agree" (or similar) hold the same legal effect as handwritten signatures.
By signing below, you confirm that you have read, understood, and agreed to all terms outlined in this Waiver.